Identity document verification is required to prevent fraud and keep safe. It also adds an extra layer of security by ensuring no one but you link your payment information such as your bank account.

When scanning your document:
- Ensure that your document is valid and not expired, without hole punches or other modifications
- Ensure your document is in a well-lit space with natural lighting
- Photograph the entire document and avoid cutting off any corners or sides
- Ensure the document is fully visible and in focus

Identity Upload Troubleshooting

- Ensure that your document is valid and not expired, without hole punches or other modifications
- Ensure your document is in a well-lit area without glare. Natural sunlight is best
- Photograph the entire document and avoid cutting off any corners or sides
- Ensure the ID is fully visible and in focus
- Make sure the app or program you use to take the pictures does not add any logos or watermarks
- Do not obscure any information on the ID

When providing a "selfie" photo of your face:

Note that this may be required for account recovery if you lose your 2-Factor Authentication device or additional security is required for an action you are trying to perform.

- Make sure you are in a well-lit space with natural lighting and avoid glare or reflections
- Face the camera directly and include from your shoulders to the top of your head, similar to a pasport or ID photo
- Use a plain wall as a background if possible
- Do not wear sunglasses or hats
- If you're wearing glasses in your ID photo, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo

You see an error "Unable to upload your ID"

This error indicates that there was an issue connecting to our ID verification service. When you see this, please wait 15 minutes and try to verify it again. If the problem still occurs, please send your problem to cs@quantdart.com.

You already uploaded your ID and are being asked to upload it again

In some cases, we require additional verification in order to enable or continue QuantFART services.
You will be prompted to select an ID type, and then an upload method. To complete this step you may either use a webcam or you can choose to receive a text message to upload the images via a mobile device by selecting the Mobile Camera option.

Your ID is from one country, but You live in a different country

If your ID document is issued by a country other than the country you are a resident of, it may not be possible to complete ID verification at this time. We're always working on improving our verification service and hope to support your specific situation as soon as possible.